Shipping and Handling

• Shipping and insurance is only $7.95 up to $149.00. We offer free shipping on all orders over $150.00.
• Insurance is mandatory on all purchases.

Payment Options

• Visa, MasterCard, Amex, Discover through our secure server.
• Money Orders make payable to "AquaOro" and send to the address below. Please include the product number of the item you desire.



AquaOro
175 Hilda Ave, Suite 507
Toronto, Ontario
M2M 1V8
We do not accept layaway plans or C.O.D.s

Important information about payment: Credit card orders will be shipped within two business days. All checks must clear before shipping.

Peace of Mind Return Policy
30-Day Money-Back Guarantee

We call it "PEACE OF MIND POLICY" NO RESTOCKING FEE, 100% Hassle Free. Satisfaction Guaranteed. NO QUESTIONS ASKED RETURN POLICY. If you are not completely satisfied with your merchandise for whatever reason, just return it within 30 days from date of purchase. However you must e-mail for instructions and receive a return confirmation number first. We'll give you full refund, less shipping and handling and NO RESTOCKING FEE. There is no return on special order items or on any items that have been resized.

The item must be returned in new and unused condition, in the original boxes and with all paperwork, parts and accessories to insure full credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used. In addition, returned items must be accompanied by their original documentation. All items properly returned under this policy are eligible for a full refund - full purchase price will be credited to the same form of payment used for the original purchase.

Damaged or Defective Items

If you receive a damaged or defective item, contact a Customer Service Specialist within 7 days of delivery at sales@aquaoro.com . Please supply the Account Manager with your order number from your original confirmation e-mail. We will also need your e-mail address and phone number. AquaOro will make every reasonable effort to replace the item in a timely manner.

If there is extensive damage to the carton, refuse the order and contact a Customer Service Specialist immediately at sales@aquaoro.com . Please include your order number in the e-mail.

It takes us 5-7 full business days to process your refund once the item is back in our possession. Business days are Monday-Friday, excluding federal holidays within the United States. We will notify you of the status of your return by e-mail.

Return Instructions

Here is the simple process for returning an item to AquaOro

• Contact our Customer Service Department by e-mailing us at sales@aquaoro.com to receive a Return Merchandise Authorization (RMA) code and the return shipping address.
• Write your RMA code on the original packing slip you received form AquaOro.
• Repack the product in its original packaging materials, including warranties.
• If the product you're returning included a special offer or a "gift with purchase," return that item as well, or you may choose to have the cost of that item subtracted from your refund.
• Ship your return prepaid and insured for the full purchase price by a carrier that offers package tracking, such as United States Postal Service registered mail, United Parcel Service (UPS), or Federal Express to the address we will provide you together with your Return Merchandise Authorization (RMA) code.